1. Company Identity and Services

Blue Green Intelligence ("we," "our," or "us") is a B2B SaaS platform providing maritime technology APIs and analytics solutions. Our services include:

• Marine Weather APIs: Real-time and forecast marine weather data including waves, currents, temperature, and salinity
• Vessel Routing APIs: Intelligent vessel routing considering draft, ECA zones, and waypoints
• Voyage Optimization APIs: Route optimization and performance analytics
• Maritime Analytics Dashboards: Data visualization and reporting tools

Our services are designed exclusively for B2B use by shipping companies, vessel operators, fleet managers, and maritime technology providers, unless explicitly stated otherwise.

2. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and Blue Green Intelligence.

3. User Account Responsibilities

3.1 Account Creation and Management

To use our Services, you must create an account through our authentication system. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the confidentiality of your account credentials and API keys
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Ensure you have the authority to bind your organization to these Terms if using the Services on behalf of a company

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. Our Services are intended for business use only.

4. API Access and Usage

4.1 API Keys and Authentication

Access to our APIs requires valid API keys. You agree to:

• Keep your API keys secure and confidential
• Not share, sell, or redistribute your API keys
• Use API keys only for authorized purposes
• Report any suspected compromise of your API keys immediately

4.2 Quotas and Fair Usage

Your use of the APIs is subject to quotas and rate limits based on your subscription plan. You agree to:

• Respect all quota limits and rate restrictions
• Not attempt to bypass or circumvent usage limitations
• Use the APIs efficiently and avoid unnecessary requests
• Monitor your usage through our dashboard

4.3 API Restrictions

You may not:

• Reverse engineer, decompile, or disassemble our APIs
• Use automated systems to access the APIs beyond normal usage patterns
• Interfere with or disrupt the Services or servers
• Use the APIs to build competing services without written permission

5. Subscription Plans and Billing

5.1 Plan Types and Features

We offer various subscription plans including free and paid tiers. Each plan has specific quota limits, features, and pricing as described on our website. Enterprise plans are available - contact us for custom pricing and terms.

5.2 Billing Cycles and Renewals

Paid subscriptions are billed monthly or annually in advance, depending on your selected plan. Subscriptions automatically renew unless cancelled before the renewal date. You agree to pay all charges associated with your account.

5.3 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Changes take effect at the next billing cycle unless otherwise specified. We reserve the right to change our pricing with 30 days' notice.

5.4 Overage Charges

If you exceed your plan's quota limits, additional charges may apply as specified in your subscription plan. Overage charges will be billed monthly.

6. Customer Access After Payment

Upon successful payment processing, you will receive immediate access to your subscribed services and features. API access is activated automatically, and you can begin using the services according to your plan limits. In case of payment processing delays, access may be temporarily restricted until payment is confirmed.

7. Refund and Cancellation Policy

7.1 Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations take effect at the end of your current billing period, and you will retain access to paid features until that time.

7.2 Refund Eligibility

Refunds are generally not provided for consumed API usage or partial subscription periods, except:

• Where required by applicable law
• In cases of duplicate payments or billing errors
• Where explicitly agreed in writing
• For enterprise customers with specific contractual terms

7.3 Paddle-Managed Refunds

For transactions processed by Paddle as Merchant of Record, refund requests will be handled according to Paddle's refund policies and procedures. You may need to contact Paddle directly for refund processing in such cases.

7.4 Enterprise Contract Exceptions

Enterprise customers with custom contracts may have different cancellation and refund terms as specified in their individual agreements.

8. Service Availability and Maintenance

8.1 Service Level

While we strive to provide reliable service with high uptime, we do not guarantee 100% availability. We will make commercially reasonable efforts to maintain service availability and performance.

8.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide advance notice when possible and minimize disruption to your operations.

8.3 Support

We provide support through email and our dashboard system. Support response times vary based on your subscription plan and the nature of your inquiry.

9. Acceptable Use Policy

9.1 Prohibited Activities

You agree not to use our Services for:

• Any illegal activities or purposes
• Fraudulent activities or misrepresentation
• Abuse of our APIs or infrastructure
• Attempts to bypass quotas, rate limits, or security measures
• Reverse engineering or unauthorized access attempts
• Resale or redistribution without written approval
• Use in sanctioned or restricted jurisdictions
• Use by sanctioned entities or individuals
• Activities that create safety, regulatory, or operational risks without proper human oversight
• Excessive load or attacks against our platform

9.2 Maritime Safety Disclaimer

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLUE GREEN INTELLIGENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

Our total liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Intellectual Property Ownership

11.1 Our Rights

The Services, including all software, APIs, data, and content, are owned by Blue Green Intelligence and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services according to these Terms.

11.2 Your Rights

You retain ownership of any applications or content you create using our APIs. However, you grant us the right to use aggregated, anonymized data for service improvement purposes.

12. Data Usage and Analytics

We may collect and analyze usage data to improve our Services, including API usage patterns, performance metrics, and user behavior. This data will be used in accordance with our Privacy Policy and may be aggregated and anonymized for business intelligence purposes.

13. Termination and Suspension

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion features in your dashboard.

13.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, engage in prohibited activities, or for any other reason with or without notice.

13.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. We may delete your account data, though we may retain certain information as required by law or for legitimate business purposes.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of UAE, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved through UAE courts only.

15. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. We will notify you of material changes via email or through our Services. Your continued use of the Services after changes become effective constitutes acceptance of the new Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable enterprise agreements, constitute the entire agreement between you and Blue Green Intelligence regarding the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.